Payment and Billing
All payments for online purchases are made through PayPal, which accepts Visa, MasterCard, American Express, Discover, PayPal accounts and payment by electronic check.
Pre-qualified customer may purchase by purchase order. Payment terms are Net 30 days, unless otherwise authorized by Southwest CPR in writing. A 1.5% per month finance charge will be assessed on all late payments. A $20.00 charge will be assessed on checks drawn on accounts with insufficient funds.
Shipping and Handling
All shipping charges are based on the weight of the product(s) that are ordered and your destination address. Shipping rates are calculated by United Parcel Service's (UPS) rate calculator.
For new customers in the Albuquerque and Santa Fe metropolitan areas, we prefer to hand-deliver AEDs in order to insure proper receipt and to perform AED training for your emergency responders. There is no charge for this service. For locations outside of these areas, a travel charge for in-person delivery may be incurred, which will be communicated to you before shipping your order.
For customers that desire UPS shipping, a shipping cost estimate is provided in our shopping cart. Southwest CPR reserves the right to modify the shipping cost, should actual cost vary substantially from the estimated cost displayed in your shopping cart. Large orders may have shipping charges calculated after order placement. Should this occur, you will be contacted for approval prior to shipment. You are under no obligation to continue with the purchase if the shipping charges are unacceptable to you.
We cannot ship to PO boxes. Street addresses are required.
Warranty
All equipment sold by Southwest CPR is supported by the manufacturer's warranty. Warranty duration and terms vary by product. Southwest CPR will assist with any warranty claims, but final responsibility for warranty support rests with the equipment manufacturer. Southwest CPR assumes no liability for warraty claims.
Shipping Damage
Our responsibility for product damage ends with our delivery of the product to the carrier. For that reason it is very important that you inspect your package on arrival. Do not accept a damaged package without photographing the damage prior to opening and then carefully inspecting the contents. Any claims for shipping damage must be made by you to the carrier. Never sign for a shipment until you inspect the delivery for damage. That means open or remove the box and inspect the contents. Save all packaging.
Returns
If we make an error with your order or if you receive defective merchandise, please call us immediately to arrange for a replacement. If you ordered the wrong item or need to return goods for any other reason, we offer the following 30-day return policy:
- At our sole option, you will receive a refund or credit on most items returned within 30 days of delivery. Your are responsible for return shipping costs, and any insurance for the return shipment. We are not responsible for customer returns that are lost or damaged during shipping.
- No shipments will be accepted unless a Return Authorization (RA) is provided to you prior to the return shipment. The RA number must be marked on the exterior of the package and enclosed with the materials being returned. Call us at 505-235-8994 to obtain the RA number.
- Items returned to us without first obtaining an RA number are subject to a 20% restocking fee.
- Items must be in their original packaging.
- The following items will not be accepted for return if the package has been opened or if there is evidence of package tampering:
* Batteries
* Electrode pads and pad packs
* Videos, CDs or DVDs
AEDs returned with any of the above opened items will have the replacement cost of those items deducted from the amount of the refund. If the AED is to be replaced, we will return the opened items to you and retain the new items.
- The following items will also not be accepted for return:
* Items with damaged packaging, unless we provided specific authorization for a return with damaged packaging
* Used books
* Any other items returned in non-resalable condition
* Any items not purchased from Southwest CPR
- Returns shipped to us after 30 days from the date of receipt of your order will not be accepted.
Training cancellationsSouthwest CPR reserves the right to cancel any scheduled training class with 48 hours notification. Students enrolled in a class canceled by Southwest CPR may, at their option, either enroll into another class or receive a full refund.
Once an individual has enrolled in an open training class, they may, one time only and with a minimum of eight hours notification, reschedule into another open class of the same type. Individuals canceling or rescheduling a second time, or attempting to cancel within 8 hours of the scheduled class start time, will forfeit their tuition, but will be eligible to receive a 25% discount for another class that is scheduled within 60 days of the original class date.
Tuitions for online (Blended) training cannot be refunded once the training passcode has been issued.
